Question 1

How long does the match take?

Accepted Answer

Most households finish the address-and-priorities flow in about 60 seconds before seeing their best matches.

Question 2

Does it cost anything?

Accepted Answer

No. My WiFi Wizard is free for households. We are paid by provider partners only after an install is confirmed — never by you.

Question 3

What do I need to start?

Accepted Answer

Just your service address. We pull every internet plan available at your block and rank them by price and speed.

Question 4

Can I compare against my current provider?

Accepted Answer

Yes. Share your current provider and monthly bill and we benchmark every match against it so you know the actual delta.

Question 5

Are My WiFi Wizard the ones installing the service?

Accepted Answer

No. My WiFi Wizard is the match and routing layer. A licensed internet provider schedules and performs the install.

Question 6

Which service types does My WiFi Wizard cover?

Accepted Answer

Internet only — fiber, cable, and 5G. We rank every plan that actually installs at your address by price and speed.

Question 7

How is my address and contact info used?

Accepted Answer

We check local availability against your address and pass contact details only to the licensed provider you pick. Nothing is sold to third parties.

Question 8

Is my data secure?

Accepted Answer

Sensitive patterns are masked in the interface. Lead data is restricted to authorized personnel and the provider partner you match to.

Question 9

What happens after I match?

Accepted Answer

You see matched plans with real pricing and install windows, then pick a call-now or callback option with a licensed advisor.

Question 10

Can I restart the flow?

Accepted Answer

Yes. Reset the match at any time and start fresh with a different address, service type, or priorities.

Question 11

How fast is the install?

Accepted Answer

Fiber installs typically complete within 48 hours. Cable and 5G installs are often same-week or self-install.

Question 12

How does the address-based match actually work?

Accepted Answer

We pull carrier availability feeds for your specific block — not your ZIP code, not your metro. We rank every installable plan by the priorities you set (price, speed, install window) and return the top matches in real time.

Question 13

What service types does My WiFi Wizard match?

Accepted Answer

Internet only — fiber, cable, 5G, and satellite. We rank every plan that actually installs at your address by price and speed.

Question 14

Do I need an account to see my matches?

Accepted Answer

No account required. Enter your address and service preferences — results appear immediately without a login gate or email wall.

Question 15

What if my address returns no matches?

Accepted Answer

We tell you upfront and show the closest-fit option with the real install timeline noted. A fake match is worse than no match — we surface gaps honestly.

Question 16

Can I compare multiple addresses?

Accepted Answer

Yes. Reset the flow at any time and enter a different address. Each reset runs a fresh availability check — results reflect the new location exactly.

Question 17

Will I see plans from every provider at my address?

Accepted Answer

We surface plans across 340+ partner providers nationwide. If a carrier is not yet in our network, the plan will not appear and we note coverage gaps when they are significant.

Question 18

Is My WiFi Wizard free to use?

Accepted Answer

Completely free for households. We earn a fee from the provider only after your install is confirmed — not before, not from you.

Question 19

Are the prices shown real or teaser rates?

Accepted Answer

We show the actual monthly rate including any promotional period and flag when a promo price expires. Fine print is surfaced before you talk to anyone.

Question 20

Can I compare against my current bill?

Accepted Answer

Yes. Share your current provider name and monthly total and we calculate the exact dollar delta against every match — so savings are concrete, not abstract.

Question 21

Do you inflate standalone prices to make bundles look like deals?

Accepted Answer

No. Each service line is priced independently. If the bundle genuinely saves money for your address, we show it. If not, we say so.

Question 22

Are there hidden fees in the matched plans?

Accepted Answer

We surface equipment rental fees, activation charges, and early-termination penalties before you commit. The receipt view shows full monthly cost — not just the headline rate.

Question 23

What is the cheapest plan My WiFi Wizard can match?

Accepted Answer

Entry-level internet plans start at $30/mo for cable and $40/mo for fiber, depending on address availability. 5G home internet starts at $50/mo. Address availability determines which tiers are real for your block.

Question 24

Who does the actual installation?

Accepted Answer

A licensed provider technician. My WiFi Wizard is the match and routing layer. We hand off to the licensed internet provider; they schedule and complete the install.

Question 25

How fast is the typical install?

Accepted Answer

Fiber internet averages 48 hours from match to confirmed install window. Cable and 5G are often same-week or self-install. Exact windows are shown before you commit.

Question 26

What if I need to reschedule?

Accepted Answer

Contact the provider directly once the appointment is booked — their scheduling team owns the calendar. If you need a different advisor call, reach us through the support line.

Question 27

Will the technician call before arriving?

Accepted Answer

All providers in our network are required to give a 30-minute arrival call window. If this does not happen, contact our support line and we escalate on your behalf.

Question 28

Can I get same-day service?

Accepted Answer

Same-day is rare for fiber but happens in some dense metros. 5G home internet is self-install and can be active the same day equipment arrives. The match results will show the earliest available slot for your address.

Question 29

What equipment is included?

Accepted Answer

For fiber internet, most plans include a Wi-Fi 6E router at no extra charge. Security plans include a base panel and the camera count stated in the plan tier. Full equipment details appear before you book.

Question 30

Does My WiFi Wizard operate in all 50 states?

Accepted Answer

Yes, including Alaska and Hawaii. Provider availability varies by state, but the match flow works nationwide and returns honest results even in low-coverage areas.

Question 31

Is My WiFi Wizard available in rural areas?

Accepted Answer

Yes, though plan options are typically fewer. We partner with rural specialists who have active gigabit rollouts in areas larger carriers skip, and also match 5G and satellite options where applicable.

Question 32

Can I match for a business address?

Accepted Answer

The current match flow is optimized for residential addresses. Business service matching is on the roadmap. For now, contact us directly and a licensed advisor will source options manually.

Question 33

What happens if I move?

Accepted Answer

Re-run the match with your new address. Availability resets per block — what was offered at your old address has no bearing on what is available at the new one.

Question 34

Can I see plans ranked by price instead of speed?

Accepted Answer

Yes. Price is a first-class ranking factor. We surface the most affordable plan that meets your minimum speed needs — and always show the highest plan tier available so you can compare.

Question 35

Is my address sold to third parties?

Accepted Answer

No. Your address is used to check local availability and passed only to the licensed provider you explicitly select. It never goes to lead aggregators, resellers, or marketing lists.

Question 36

Who sees my phone number?

Accepted Answer

Only the licensed advisor for the provider you match to. We do not share your phone number with other providers, partner networks, or advertisers.

Question 37

Can I delete my match data?

Accepted Answer

Yes. Email hello@wifiwizard.com with a deletion request and we purge your match record within one business day. We do not retain data for re-targeting.

Question 38

How is my data stored and secured?

Accepted Answer

Match data is stored encrypted on Supabase (SOC 2 Type II certified). Sensitive fields are masked in the interface. Access is restricted to authorized personnel and the matched provider only.

Question 39

Do you use my data to train AI models?

Accepted Answer

No. Your match data is used only to complete your routing to a provider — not for model training, data broker sales, or any use beyond the match transaction.

Question 40

How do I opt out of all contact?

Accepted Answer

Reply STOP to any SMS, click unsubscribe in any email, or email hello@wifiwizard.com. We honor the request the same business day and remove you from all follow-up queues.

Question 41

How do I reach a real person?

Accepted Answer

Call the advisor line directly or open the Plan Wizard in the corner of any page and request a callback. Median pickup time is 11 minutes during business hours.

Question 42

What are your support hours?

Accepted Answer

Advisor line: Monday–Friday 8 AM – 10 PM ET, Saturday–Sunday 9 AM – 7 PM ET. Messages submitted outside those hours get a first reply by 9 AM the next business day.

Question 43

What if there is a problem after my install?

Accepted Answer

Contact the provider directly for service issues — they own the install SLA. If the provider is not responding, our support team will escalate on your behalf at no charge.

Question 44

Can I restart the match after I have already matched?

Accepted Answer

Yes. Reset at any time with a different address, service type, or priorities. There is no limit on how many times you can run the match.

Question 45

What if the advisor calls and I miss it?

Accepted Answer

The advisor leaves a callback message and tries again at the alternate time slot you provided. If no alternate was set, email hello@wifiwizard.com and we rebook the slot.

Question 46

Is there a way to compare providers without starting a full match?

Accepted Answer

Yes. Visit /providers for a full grid by speed, price, install time, contract terms, and post-install rating across our 340+ partner network.

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Address-aware plan matching

Address-aware plan matching